Nata Technologies provides 1-year (12 months) warranty on all of our products, from the date of purchase.
For the mechanical components, the warranty covers everything from malfunctioning switches to reduction of performance during regular use, as long as the security stickers are not tempered with. Our warranty, however, does not cover broken fiberoptic cables (usually occurs while closing the doors to the MRI room).
The electrical components (CON-001, CON-002 and CON-004) have a lifetime warranty, as long as the security stickers are not tampered with. If the converted unit has stopped working (i.e damaged laser or LEDs) we will replace the components free of charge, the only thing you have to pay for is the shipping.
If you wish to repair your system or a component please use the following steps:
After the 1-year period has ended we provide complete engineering support for your purchased system. If your cable has been broken or your button has been malfunctioning we can repair your device for a set fee. Please follow these steps to repair your device:
Aside from the repairs, we also offer upgrades to your current unit. For example, if you ordered a two button system and now require two more buttons to be added we can definitely do so just talk to our engineering department.